Refund Policy

Last Updated: 21-11-2025

At Urban Poster, we want every customer to have a smooth shopping experience. This Refund Policy explains when refunds are allowed and under what conditions.

1. Refund Eligibility

Refunds are provided only in the following situations:

You received a damaged product
You received a defective product
You received a wrong item
A major printing or manufacturing defect exists
Order was cancelled before dispatch

Refunds are not provided if:

You selected the wrong size or product
You change your mind after delivery
There are minor color variations (due to screens/light)
Product is damaged after delivery
Product is used, washed, or altered

2. Requesting a Refund

To apply for a refund:

Contact us within 24–48 hours of delivery
Provide your Order ID
Share clear photos and an unboxing video showing the issue
Wait for verification (24–48 hours)

Approval depends on the clarity and validity of the provided proof.

3. Refund Processing Time

Once approved:

Refund will be processed back to your original payment method
It may take 5–7 business days to reflect in your account (depending on your bank/payment provider)

4. Non-Refundable Items

We do not offer refunds on:

Sale/discounted items
Customized or printed-on-demand items
Accessories (if applicable)
Items without original packaging/tags
Orders where customer refuses delivery with no valid reason

5. Wrong Address Refund

If an order fails due to:

Wrong/incomplete address
Customer unavailable
Customer refusal without cause

Refund may be denied or shipping charges deducted.

6. Cancellation Refund

If the order is cancelled before shipping, a full refund will be issued.

If the order is already shipped:

Refund is not possible
You must wait for delivery and then follow the return process (if eligible)

7. Contact for Refund Queries

For refund-related support, reach us at:

📞 +91 94601 14844
📧 support@urbanposter.in
🏠 Naka Madar, Ajmer – 305001